OCEAN Postdoctoral Fellow Vermont Complex Systems Center, UVM
I study Complex Systems, Management & Organizations, and Communication through a Sociolinguistic lens. Primary strengths include semi-structured interviews, surveys, agent-based modeling, and networks. Interested in organizational theory, complex systems, communication studies, gender & diversity studies, sociology, and engineering systems.
Description of Research
Whether we study production throughput, return on investment, or organizational diversity, we can only make sense of how micro-level communication yields macro-level organizational outcomes by combining knowledge from complex systems, organizational theory, communication studies, and sociology. My research integrates techniques from these disciplines to answer: How do organizational outcomes emerge from communication networks? And how can we leverage communication networks to improve those outcomes? My work uncovers patterns of organizational communication in practice using a mixed method approach that combines semi-structured interviews with surveys. Informed by these patterns, I then simulate how networked communication affects organizational outcomes by constructing agent-based models (ABMs). Together, these methods form a powerful suite of tools for understanding and improving organizations. For example, in my recent study of a Fortune 500 firm, I used this approach to identify a consequential case of organizational miscommunication about the definition of the term “estimate” that impaired decision-making, and used an ABM to demonstrate how in networks, even miscommunication about such a seemingly commonplace and straightforward term can substantively degrade organizational performance.
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